customer care

Product Care, Warranty, and Returns

At lilypond, our goal is to build a reputation for unmatched quality among the outdoor enthusiasts using our products. Our soft goods are covered by a lifetime guarantee. Should one of our soft goods fail during normal use due to defect in materials or workmanship, we will, at our discretion, repair or replace it free-of-charge. fishpond hard goods are covered by a limited one-year guarantee. Our guarantee does not apply to accidental damage, misuse, mishandling, or alteration. To initiate service under this guarantee, contact us via the phone number or email address below, please have both the lilypond product and sales receipt available. Thank you for choosing lilypond. WARRANTY/RETURNS: customercare@lilypondusa.com

PRODUCT SUPPORT/QUESTIONS: 303.893.lily(5459)
DEALER SERVICES: 303.534.3474
CUSTOMER SERVICE INQUIRIES BY EMAIL: info@lilypondusa.com

Files

Warranty Return Form